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Please find below our list of Frequently Asked Questions. If you have a question that is not in the following list, please feel free to contact us.
Most Frequent Questions:
- Are the phones Australian stock?
- Are the phones sim locked? Will they work on any network?
- Can I use my pre-paid sim card in a phone purchased from Techoni?
- What does each phone come with?
- Do you offer mobile phone insurance?
General Questions:
- What is your returns policy?
- Is your site secure?
- I have found an error on your site. What do I do?
- Can I find out more information about a product?
- Im looking for a product that is not listed on your site. Can you get it for me?
- How do I contact a customer service representative?
- What is your privacy policy?
- Do I receive a warranty with the product that I order?
Delivery Questions:
- Are my goods insured?
- How will my order be delivered?
- How long will it take for my order to be delivered?
- Can I pay extra for a speedy delivery?
- What are the freight costs?
- Why does someone have to sign for the goods?
- Do you deliver outside Australia?
Billing Questions:
- Do I get a tax invoice with the goods?
- What payment methods do you accept?
Answers:
Most Frequent:
Q. Are the phones Australian stock?
A. Techoni sells outright Australian stock mobile phones which carry the Australian Communications and Media Authority A-tick. They are not locked and can be used on any compatible network (eg. Telstra, Optus, Vodafone). All mobile phones come with a 12 month Australian manufacturer's warranty.
Q. Are your phones sim locked? Will they work on any network?
A. Techoni sells mobile phones and PDAs that will work on any compatible network. You can use any standard sim card with a phone purchased from us. When you purchase a phone from Techoni, you are purchasing an outright phone. You are not locked into any contracts with any mobile phone carrier. You have the choice on which carrier and service you use.
Q. Can I use my pre-paid sim card in your phones?
A. Yes, you can use any compatible sim card in a phone purchased from Techoni.
Q. What does each phone come with?
A. All phones purchased from our store include the box, charger, phone, battery and user manual. Our phones are exactly the same as what you would find in Australian retail stores, as we purchase from the same Australian wholesalers.
Some phones come with extra accessories such as software, and data-transfer cables. Please check on the phone manufacturers' web site to verify what is included in each phone package.
Q. Do you offer mobile phone insurance?
A. For information on the MLH insurance service, please click on the following link:
http://www.phoneinsure.com.au. During the signup procedure, please be sure to select Techoni Technologies as the shop which you purchased from to allow us to easily verify and confirm your purchase information.
General:
Q. What is your returns policy?
A. If for some reason you would like to return a product, then please contact one of our friendly customer service representatives for assistance. If you receive a faulty item, please let us know as soon as possible so that we can assist you to have it replaced promptly. Please see our Shipping and Returns page for further information.
Q. Is your site secure?
A. Yes, all credit card transactions are sent using Secure Socket Layer systems, which provide a secure pipeline between your computer and our commercial SSL server. SSL is used by banks worldwide. All credit card details are stored using extremely strong encrypted, and they are handled with the utmost care.
Q. I have found an error on your site. What do I do?
A. We try and have as few as errors as possible on our site, however unfortunately one or two may occur. We would love for you to contact us, informing us of the error, so that we can have it fixed.
Q. Can I find out more information about a product?
A. More information can be found about any of the products we sell. We recommend that you visit the product manufacturers web site to find out further information. If you can not find the answer that you are after, then please email us and we will be happy to help.
Q. Im looking for a product that is not listed on your site. Can you get it for me?
A. Quite Possibly. If the item is similar to the products that we sell, there is a good chance that we could source the product on your behalf. Please email a customer service representative for further details.
Q. How do I contact a customer service representative?
A. To contact Techoni Technologies, please click on the "Contact Us" link, found at the bottom of every page. The quickest way to contact a customer service representative is to fill in the contact form found on this page. A customer service representative will reply to your question via email or phone.
Q. What is your privacy policy?
A. Techoni Technologies values customer privacy. We recommend that you read our privacy policy for further details.
Q. Do I receive a warranty with the product that I order?
A. Of course. All products that we sell come with a manufacturers warranty. Your warranty details will be included with your order.
Delivery Questions:
Q. Are my goods insured?
A. Yes, all orders are insured. Goods will be delivered to you via courier, and a signature will be required.
Q. How will my order be delivered?
Orders are usually delivered by courier. All orders will always require a signature for security purposes. Please read our shipping and returns page for further details on our shipping procedures.
Q. How long will it take for my order to be delivered?
A. The large majority of orders are delivered within three business days. If there is a delay in your order, we will contact you. Longer delivery times may occur for country and remote areas. Please read our shipping and returns page for further details on our shipping procedures. Delivery for International Orders may take longer.
Q. Can I pay extra for a speedy delivery?
A. We consider that our delivery methods are already speedy. Most orders are delivered within three business days. If you absolutely require overnight delivery, we may be able to assist you - please call us to discuss. Please note an express handling and courier charge may apply.
Q. What are the freight costs?
A. The freight cost is always shown at the check out. The current price for shipping is $13.90. Please note that this is different for International Orders.
Q. Why does someone have to sign for the goods?
A. All orders must be signed for, due to security reasons. This way, we receive confirmation that the order has been successfully delivered.
Q. Do you deliver outside Australia?
A. Yes, we can deliver to most countries. Please see our International Orders Page for further information.
Billing Questions:
Q. Do I get a tax invoice with the goods?
A. Yes, a tax invoice is created when you place your order. This must be kept for product returns and warranty claims as well as for GST purposes.
Q. What payment methods do you accept?
A. We accept many payment methods. Our preferred payment method is by BPAY. We also accept Credit Cards (Visa, Mastercard, Amex & Diners), Cheques, Money Orders, EFT Transfer,Bank Deposits and Payit@POST (Payment over the counter at an Australia Post office).
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