General Shipping Information
Techoni Technologies Pty Ltd aims to satisfy every customer. We have created our shipping and returns policy with the customer in mind. When you place an order with us, you can login to your account at any time, and check on the progress of your order.
The shipping cost for Australian orders is shown at the checkout (currently $12.90 flat rate Australia wide), when you purchase your product(s). Products are sent via courier, with either
Australian Air Express, Allied Express, Toll Ipec, Startrack Express, Fastway Couriers or Couriers Please. We reserve the right to change couriers without notice. We can not accept orders with a PO Box as an address.
All orders at Techoni Technologies are processed in Australian currency unless notified otherwise. All prices include GST.
For credit card transactions Techoni Technologies reserves the right to check customers credit card details by asking for extra information to be supplied on any purchase. Failure to provide these details will void the transaction and the customers credit card will be refunded.
Purchases made by cheque or money order will not be sent until funds have been cleared.
Orders are usually delivered within 1-5 business days. Occasionally we may run out of a product. If this occurs, we will ship the order to the customer as soon as possible. If there will be an
extended delay, the customer will be notified.
New Zealand orders will occur an extra delivery charge, because of the additional charges we must pay for courier deliveries to New Zealand. This is
approximately $48 per item ordered. Your total purchase price will include an additional postage and handling fee not shown at the checkout. We will send you an e-mail advising you of the shipping cost of your order. We will wait for confirmation from you before shipping your order.
Orders from other countries will not usually be accepted unless the item is difficult to obtain in the relevant country. We do not accept International credit cards. If you are in a country other than Australia or New Zealand, and you wish to place an order and pay by bank transfer, please contact us by email.
Returns Information
Faulty Items:
If your item(s) appear damaged in transit, or if they are faulty, please notify us by email immediately so that we can assist to have these replaced. Should you wish to keep the items anyway, please notify us in case there is a future claim on these
product(s). Any claims regarding a faulty on arrival item must be made by email without unreasonable delay. Once notified promptly by email we will issue you with a return authorisation (RA) number. For early life failure (ELF) replacements, please notify us by email during business hours within the relevant manufacturer time period (usually 14 days). All mobile phone and PDA handset devices are covered by a 12 month manufacturer's warranty. Manufacturer warranty and early life failure replacements are in addition to any statutory rights you may have.
For all returns other than if faulty:
Please choose carefully ... we do not normally give refunds if you simply change your mind or make a wrong decision.
Disclaimers, Products & Services:
Techoni Technologies is not responsible for typographical errors. All brands and names are trademarks of their respective companies.
Prices and versions are subject to change without notice. Prices valid while stocks last. |
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